Canadians are "webrooming" and "showrooming" to save money
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Canadians are “webrooming” and “showrooming” to save money

Black Friday has become the official starting point for the Christmas Sopping period; even Canadian retailers are starting to get on the bandwagon by offering special deals to get Holiday Shoppers’ juices running. But deals aside, the folks at Accenture, a global management consulting, technology services and outsourcing company just published its 2013 Holiday Shopping Survey. It reveals that the majority of Canadians will use their personal computers, tablets and smartphones as part of a seamless shopping experience to get immediate pricing and product information in the palm of their hands, while in a store or at home.

 Nearly three-quarters of Canadian holiday shoppers will be “webrooming”, meaning they will research and review items online before purchasing them at a store. Nearly two-thirds (63 percent) will also engage in “showrooming,” which means visiting a store to look for a gift and then buying it for the best price online.

Nearly one-third (30 percent) intend to use their tablet, smartphone, or a combination thereof to assist in their holiday shopping this year.  Even so, consumers who find the best deal online will buy that item on their personal computer at home (64 percent). Consumers who said they would use a tablet or smartphone for their holiday shopping would do so to compare prices in store (30 percent); avoid crowded stores (17 percent); better discounts or deals (14 percent), shop with more convenience (14 percent); take advantage of improved technology (12 percent); receive mobile text reminders on sales (11 percent) and alerts for in-stock items (nine percent).


ACCENTURE - Accenture holiday shopping survey


According to those surveyed, the key shopping behaviours of consumers this holiday season include:

  • Online vs. retail store shopping: Nearly three-quarters of Canadians (74 percent) will do at least some online shopping this holiday season. Of these Canadians, more than a quarter (26 percent) will make at least half of their purchases online, rather than in retail stores. Canadians said they would buy more holiday gifts online if retailers offered free shipping (63 percent) and discounted items compared to in-store prices (56 percent).
  • Canadians plan on taking advantage of US deals this holiday season – in store and online: Almost two thirds (60 percent) of Canadians plan on taking advantage of US deals during the holiday season.  Of those who plan on spending money with US retailers, 20 percent will only shop in-store south of the border, 30 percent will shop online only, and almost half (48 percent) plan to both shop online and in-store south of the border.
  • The importance of discounts: Sales and discount items are still important to consumers with over three-quarters (76 percent) of Canadians saying they estimate half or more of their holiday shopping purchases to be discounted. When shopping for the holidays, most Canadians will search for and buy discounted items, and 43 percent will decide what to buy and then search for a store offering it at a discount.  Discounts of 20 percent of more are needed to persuade the majority of shoppers (86 percent) to buy.
  • Gift cards popular this season: Almost three-quarters of Canadians (74 percent) plan on purchasing a gift card this holiday season, with the majority (68 percent) buying the gift card in-store, and fewer (19 percent) planning to buy a gift card online.  About half (47 percent) of all respondents plan to buy up to three gift cards.

About the survey
Accenture conducted an online survey using a representative sample of over 1200 Canadian consumers evenly distributed across Toronto, Calgary and Montreal in late September 2013. The survey is considered accurate 95 times out of 100, plus or minus three percent.


Bob Benedetti

Former RCAF Fighter Pilot Bob worked for CTV Montreal as a Reporter, Producer and Executive producer for 35 years retiring in 2004. Bob started reporting on personal technology in 1995 at CTV and continues today at Home Technology Montreal

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